CORDERRA TERMS OF SERVICE

Last updated: September 2026

Welcome to CORDERRA. These Terms of Service govern your use of our website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or making a purchase.

1. ABOUT CORDERRA

CORDERRA operates this online store and offers products and services through this website.

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

Information about the business operating CORDERRA and how to contact us is available through our Contact Us page and our Contact Information policy.

2. ELIGIBILITY

By using this website and placing an order, you confirm that you are legally capable of entering into a binding contract.

You must provide accurate, current and complete information when placing an order.

You may not use our products, website or services for any unlawful or fraudulent purpose.

3. PRODUCTS

We make reasonable efforts to display our products, colours, images and descriptions as accurately as possible.

However, the appearance of colours may vary depending on your device, screen and display settings.

Product availability may change without notice.

We reserve the right to modify or discontinue products where permitted by law.

Nothing in these Terms affects your statutory rights regarding goods that are faulty, not as described or otherwise fail to meet applicable legal requirements.

4. PRICES

Prices displayed on our website are shown in the currency applicable to the relevant market.

For customers shopping in the United Kingdom, prices are generally displayed in British Pounds Sterling (GBP / £).

Any applicable shipping charges will be displayed before you complete your purchase.

We may change product prices at any time, but changes will not affect orders that have already been accepted, except where permitted by law.

5. ORDERS

When you place an order, you are making an offer to purchase the products in your order.

You will receive an order confirmation after completing checkout. An order may be subject to verification and acceptance.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, obvious pricing errors or product unavailability.

If we cancel an order after payment has been taken, we will provide the appropriate refund.

6. PAYMENT

Payment must be made using one of the payment methods available at checkout.

You agree to provide accurate and complete billing and payment information.

Payments may be processed by third-party payment providers. Your use of their services may also be subject to their respective terms and privacy policies.

7. SHIPPING & DELIVERY

Shipping options, charges and estimated delivery information are provided on our website or during checkout.

Delivery times are estimates unless expressly stated otherwise.

While we work to deliver orders within the estimated timeframe, delays may occasionally occur due to carriers, severe weather, peak periods or other circumstances.

Nothing in this section limits any delivery rights available to you under applicable UK consumer law.

Please see our Shipping Policy for further information.

8. CANCELLATIONS, RETURNS & REFUNDS

If you are a UK consumer purchasing online, you may have statutory cancellation and return rights.

For most eligible distance purchases, consumers generally have 14 days after receiving their goods to notify the seller that they wish to cancel, followed by a further 14 days to return the goods, subject to applicable exceptions.

Our procedures for cancellations, returns, damaged products and refunds are described in our Returns & Refund Policy.

Nothing in these Terms limits your statutory consumer rights.

9. FAULTY OR MISDESCRIBED PRODUCTS

Products supplied to consumers must meet applicable legal standards.

If a product is faulty, damaged, not as described or otherwise does not meet applicable statutory requirements, you may be entitled to remedies under UK consumer law.

Please contact us as soon as possible if you experience an issue with an order.

10. PROMOTIONS & DISCOUNTS

From time to time, CORDERRA may offer promotional codes, discounts or special offers.

Unless otherwise stated:

• Promotions cannot be exchanged for cash.
• Discount codes may be subject to expiration dates or eligibility requirements.
• Multiple promotions may not be combined.
• Promotions may be modified or withdrawn where legally permitted.

Any specific conditions presented with an offer will also apply.

11. WEBSITE INFORMATION

We aim to keep the information on our website accurate and up to date.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability or other information.

Where legally permitted, we may correct such errors and update information.

Nothing in this section allows us to avoid contractual or statutory obligations to customers.

12. INTELLECTUAL PROPERTY

Unless otherwise stated, the CORDERRA name, branding, website design, graphics, photographs, text and other original content made available through our website are owned by or licensed to CORDERRA.

You may not reproduce, distribute, modify, commercially exploit or use our protected content without appropriate permission, except where permitted by law.

13. PROHIBITED USE

You must not use our website:

• For unlawful or fraudulent activities.
• To infringe intellectual property rights.
• To transmit malicious software or harmful code.
• To interfere with the security or operation of the website.
• To collect personal information unlawfully.
• To impersonate another person or provide deliberately false information.

We may restrict access to our website where reasonably necessary to protect our customers, business or systems.

14. THIRD-PARTY SERVICES

Our website may use services provided by third parties, including payment providers, delivery companies and technology providers.

We are not responsible for independent third-party websites that you choose to access through external links on our website.

Your use of a third-party website may be governed by that provider's own terms and policies.

15. PERSONAL INFORMATION

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how personal data is collected, used, stored and shared.

16. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict your statutory consumer rights or liability that cannot legally be excluded.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from use of our products for purposes outside their ordinary and intended use.

17. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on this page with the updated revision date.

Changes will not retrospectively remove rights that you have under an existing contract or applicable law.

18. GOVERNING LAW

If you are a consumer in the United Kingdom, you retain the protections provided by the mandatory consumer laws applicable to you.

Nothing in these Terms is intended to deprive you of protections or rights that cannot legally be excluded or restricted.

19. CONTACT US

If you have questions about these Terms of Service, your order or our products, please contact us using the information provided on our Contact Us page.

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