Shipping policy

CORDERRA SHIPPING POLICY

Last updated: September 2026

At CORDERRA, we aim to make shipping simple, reliable and transparent.

This Shipping Policy applies to orders placed through our online store for delivery within the United Kingdom.

1. SHIPPING DESTINATIONS

CORDERRA currently ships to customers throughout the United Kingdom.

Availability of shipping services may vary depending on the delivery address and will be confirmed at checkout.

2. SHIPPING OPTIONS

We currently offer the following shipping options:

FREE STANDARD SHIPPING
Standard Shipping is available free of charge on eligible UK orders.

EXPRESS SHIPPING — £6.95
Estimated delivery time: 5–8 business days.

Available shipping methods and charges will always be displayed at checkout before payment.

3. ORDER PROCESSING

Orders require processing before dispatch.

Processing times may vary depending on order volume, product availability, weekends and public holidays.

Once your order has been dispatched, you will receive shipping or tracking information by email where tracking is available.

4. ESTIMATED DELIVERY TIMES

Delivery times shown on our website or at checkout are estimates unless expressly stated otherwise.

Express Shipping is currently estimated at 5–8 business days.

Standard Shipping delivery times may vary and will be communicated where available.

Business days generally exclude weekends and UK public holidays.

Occasional delays may occur due to circumstances outside our reasonable control, including severe weather, carrier disruptions, customs processes where applicable and periods of unusually high demand.

Nothing in this policy affects your rights under applicable UK consumer law.

5. ORDER TRACKING

Where tracking is available, tracking details will be sent to the email address provided when placing your order.

Please allow some time after dispatch for tracking information to become active in the carrier's system.

6. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete delivery information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will do our best to update the address if the order has not yet been dispatched. However, we cannot guarantee that changes can be made once an order has entered the fulfilment or shipping process.

7. LOST OR UNDELIVERED ORDERS

If your order has not arrived within the expected timeframe, please contact our customer support team with your order number.

We will review the available tracking information and, where necessary, investigate the shipment with the relevant delivery provider.

Where you are legally entitled to a replacement or refund, we will provide the appropriate remedy.

8. DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as possible.

Include your order number and photographs of the item and packaging where appropriate. This will help us review the issue and provide the appropriate solution.

Please see our Returns & Refund Policy for further information.

9. CUSTOMS, DUTIES & TAXES

For orders delivered within the United Kingdom, any applicable taxes, duties or other charges will be handled or displayed as required by the applicable sales and delivery arrangements.

If any additional charge may become payable by the customer, this should be communicated before the order is completed where required by law.